Bwlch y Fedwen is both our home and a Bed and Breakfast and so protecting both ourselves and you are important to us. We would like to reassure you that we are taking the health and safety of our guests very seriously and are following the guidelines issued by our local council and the Welsh government strictly.
However, we are also making our best efforts to continue to create and offer a safe, stress free, break; and whilst we have to keep ‘physically distant’ we do not believe we have to be ‘socially absent’. We can still chat and laugh together whilst maintaining the designated distance.
Obviously and inevitably we have had to change a few things
- Minimum stay – we are extending our minimum stay to two nights until further notice. This will reduce the frequency of guest changeovers and therefore the number of different people guests encounter when here.
- Payment. On booking, card details will be securely taken; and this card information will be used to process your payment at the end of your stay. This is to minimise face to face contact time and minimise handling of paperwork.
- Guest Health. We ask all guests to be vigilant about their own health. If you feel unwell before your booked arrival date; or have been in contact with people who are unwell from suspected coronavirus, please do not come.
- We are relaxing our terms and conditions to enable you to make last minute cancellations when COVID-19 related; and bookings can be easily transferred to a later date. Obviously, we may require proof of your reason for cancellation if this occurs within seven days of your scheduled arrival.
- If guests arrive exhibiting possible symptoms, we reserve the right to turn them away so to keep us and our other guests safe.
- Upon booking your stay you submitted contact details. If requested by the Welsh government these details will be provided to the Welsh Government Track and Trace and Protect system.
Meet and Greet
- Arrival time. We have traditionally allowed our direct booking guests to have a more flexible arrival time; however due to enhanced and prolonged deep cleaning after each guest departure and the time now required to properly ventilate rooms we ask that guests do not arrive before 4pm.
- Check in. We ask that you let us know by text your anticipated arrival time and if necessary, text us again from the car park to let us know you have arrived. Please do not enter the premises. We will meet you in the carpark from a safe distance and show you to your rooms. Your (sanitised) keys will be in your room waiting for you. You will have been sent our digital house manual and guidebook three days prior to arrival, but there will also be a QR code in your room to enable you to easily access this facility.
Cleaning between guests – we are enhancing our already rigorous cleaning protocols to adopt guidelines from https://gov.wales/tourism-and-hospitality-businesses-guidance-phased-reopening
- Rooms will be fully ventilated before we enter to clean and during the clean. They will then be locked until guests next enter. Where possible rooms will remain empty for 24 hours between guests.
- All soft furnishings (throws, cushions; curtains and chairs will be sprayed with Zoono. This is a commercially used long- lasting antiviral sanitiser. This is the chemical of choice being used by airlines and some railway companies. More information can be found on www.zoono.co.uk
- All other surfaces and touch points will be cleaned first and then sanitised with an antiviral surface cleaner that complies with EN 14476. Our cleaning protocol is available for inspection upon request.
- All laundry, (linen, towels, tea towels, robes) will be washed at a minimum of 60 degrees before being tumbled and ironed through a dry roller.
- All communal areas (corridor) will be sanitised daily; with particular attention paid to frequently used touch points.
Daily room service
- We have regretfully decided we will not be offering a daily room service of guest rooms at this time. This will create a safe-haven, so that you can be sure no one else has entered your room during your stay.
- You can order items you run out of by completing the room checklist. Items you require will be left in a bag on your door handle.
- Rubbish will need to be bagged and left outside your room for removal. Recycling bins are available for you to dispose of much of your daily rubbish in the corridor. Replacement bin bags will be available to order from the checklist.
- A sanitising station contained disposable, single use cloths and antiviral spray can be located on the corridor as well as sanitising hand gel. This will give you complete peace of mind should you wish to clean anything before touching it.
- Hand sanitiser gel (minimum 70% alcohol) will also be in each room for guest use.
- We have decided to keep the complimentary items in your rooms. Most are single use. All bottles of shampoo, body wash, hand soap etc will be thoroughly sanitised between guests. Unused single use items will be removed, stored for 72 hrs and then reintroduce into stock.
Food and drink in your room
- There is a small mini-bar type fridge in your room. It is not a domestic fridge and is not designed to keep things cooler than 10 degrees. It is adequate for cooling drinks or storing medicines and milk for a short period of time but please do not use it as a fridge.
- We have traditionally tried to discourage use of the bedrooms for eating in but obviously we must take a more flexible approach currently. The welsh government has set guidelines that all B&B’s must only serve meals to the bedroom.
- You will be asked to choose your breakfast choice the night before from a ’simpler menu’. We will be unable to offer our award winning full English breakfast choice, but we hope we have designed a simple menu that you will still enjoy.
- Your menu choice will be placed on the clip outside your room the night before and will be brought to your room on a lap tray. Empty trays and crockery should be left outside the room for collection. Each room will have its own cutlery; and guests will be asked to retain that cutlery for the duration of their stay. Washing up liquid and tea towels are provided in the room.
- Guests will have full access to Alison’s mobile phone number so that messages can be easily sent to guests and vice versa.
- Currently only a few pubs and restaurants are open. A full list of places offering take out menus can be provided. This is increasing all the time however and we anticipate that soon restaurants will be able to offer a limited sit- in service. Obviously booking ahead will be essential as the number of covers available will undoubtably be reduced.
- Where guests have eaten take away food in their room, we ask that they dispose of the rubbish as soon as they can outside so that the smell does not linger in the bedroom. There is a bin for general waste disposal outside by the back-access gate.
- We ask guests to check out by the designated time of 10am. We need all the time we can possibly get to ventilate and sanitise rooms.
- We ask that guests leave keys inside the room and where possible open windows and leave the door open to start the ventilation process.
COVID-19 Case – PLEASE READ CAREFULLY
- Should a guest come down with COVID-19 symptoms within seven days of leaving the premises we ask that they get in touch with us ASAP, in order for a track and trace system of guests staying at that time can be put in place.
- If we have a suspected case in the B&B we will seek advice from The Track and trace system. Medical help will be sought for the patient, and the relevant authorities notified so that the patient can arrange a CoVID-19 test. The patient plus partners will be asked to return home straight away; they cannot continue to stay at the B&B where we are not trained or equipped to look after them.
- Once the guest has vacated the B&B, the (potentially) contaminated room will be left unoccupied for 72hours. This includes a 24hour waiting period before anyone can enter the room. A rigorous cleaning regime will be instigated and then a further buffer of 24 hours taken before the room can be re-let.
- We will call all in coming guests to let them know we have unfortunately had to temporarily close. We will use our best endeavours to relocate incoming guests but at peak times this cannot be guaranteed.
- If the guest’s COVID-19 test is confirmed as positive, the UK Government guidelines state that we may need to self -isolate ourselves for 14 days if they consider we have been within a close enough distance and for a long enough time where we could potentially have caught the virus. In which case, the B&B will not re-open until the 15th day after the positive case has departed. All guests will be contacted and given the opportunity to rebook. We will endeavour to find alternative accommodation, but this cannot be in any way guaranteed.
- If the proprietor or any of her family residing at the B&B exhibit symptoms of COVID-19 then under the test, Trace and Protect system we will immediately have to close the B&B and all guests will be asked to leave. The guest will only be charged for the days they have stayed. The B&B will remain closed for 14 days.
We accept no liability for a guest contracting COVID-19 during their stay. We will do our best to make the B&B as clean and safe as possible, but we cannot control guest actions or movement, the people they meet or the standard of hygiene at other establishments they enter or visit.